Return and Refund Policy

Last updated: March 17, 2020

Thank you for shopping at SpreadSalam operated by SpreadSalam Enterprise.

If, for any reason, You are not completely satisfied with a purchase, we invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to SpreadSalam Enterprise, Jalan Jasa Empat Taman Jasa 68100 Batu Caves Selangor.
  • Service refers to the Website.
  • Website refers to SpreadSalam, accessible from spread salam.com/my
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by email: give.salam@spreadsalam.com

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 7 days
  • The Goods are in the original packaging
  • The Goods are not used or damaged in any way
  • Product must have the receipt or proof of purchase

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

 

Furthermore, you are allowed to exchange the product with a new one if the item received is damaged due to postage. You will need to give us at least a picture that shows the damage before we can proceed with the return.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to ss. You should send the Goods at the following address:

92 Jalan Jasa Empat Taman Jasa 68100 Batu Caves Selangor Malaysia

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Dispute and Complaints

In the event of a dispute is to happen, you should contact us through email give.salam@spreadsalam.com to state your claims and complaints. The claims will be looked at within 1-3 days and you will receive our first comment within that timeframe. Arguments and discussion will take in between 1-5 days and final decision will be made between no later than 5 days after the complaint was logged in. The final outcome of the dispute will be notified through email from give.salam@spreadsalam.com.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us through email at give.salam@spreadsalam.com

 

THANK YOU